10 · The app
Built to be left
The test of a product is not what it promises while you are using it. It is what happens on the day you decide to go.
- Where you are
- A postcode, used to work out who is near you. It is never shown to anybody. What other people see is a rounded distance — “about four miles away” — and never an address, a postcode, a map or a pin.
- What you have appraised
- Private until you list it. Not on the site, not in search engines, not visible to people nearby. An item you have not listed is visible to you and to anyone you are already swapping with.
- Who is watching an item
- The owner sees a count and nothing else. Never who, never when. Keeping an eye on something tells its owner nothing about you.
- Your conversations
- They open when a swap is accepted and they stay on the swap. If something goes wrong and you report it, an administrator can read that conversation — which is the reason to keep it here rather than move to another app.
Leaving is one click
Delete everything, in one click.
From your account page, and it is immediate. Your email address, your password, your postcode and your items go, along with their photographs.
No retention window, no thirty days to change your mind, no email asking whether you are sure.
The one thing that stays
A swap you already completed stays on the other person’s trades page, shown as being with a deleted account. Your name is gone from it; the record of the exchange is not.
That is deliberate. They are holding something you handed them, and the record of how they came to have it belongs to both of you. It is not ours to remove on one side’s word.
Everything else goes. That is the only exception, and this is the page that says so.
Reporting anything
Report sits at the bottom of every item, every profile and every swap. It reaches an administrator, who can read the conversation and suspend an account.
Nobody at Zwaptz will ever ask you for a password, a payment or a verification code. There is no fee to complete a swap and no deposit to release an item.
The rest of what to watch for is on meeting safely.
It goes into a vault only you can see. Listing it is a separate decision you make later, or never.
There is no support email yet. Report reaches a person about a specific item, profile or swap; if your problem is not one of those, there is currently no route, and saying otherwise would waste your time.
